Return & Refund Policy

Return and Refund Policy | Aoslen

Thank you for shopping with Aoslen. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.

📦 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.

To be eligible for a return:

- Your item must be unused, in the same condition as received, and in its original packaging.

🔁 How to Initiate a Return

- Contact us at contact@aoslen.shop to notify us of your return.

- Include your order number, the item(s) you wish to return, and the reason for the return.

- Our customer service team will guide you through the return process and issue a Return Authorization.

🚚 Return Shipping

- Customers are responsible for return shipping costs unless the return is due to:

         - A shipping error on our part

         - A defective or damaged product

- We recommend using a trackable shipping service to ensure the item arrives safely.

💳 Refund Processing

Once your return is received and inspected, we will email you regarding the approval or rejection of your refund.

- If approved, your refund will be processed and automatically applied to your original payment method.

- Refund timing depends on your payment provider’s processing period.

🔄 Exchanges

To exchange an item:

- Complete the return process as described above

- Then place a new order for the desired item
(Exchanges are treated as new purchases for inventory and processing efficiency.)

📦 Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at contact@aoslen.shop.
We’ll provide instructions to arrange a replacement or refund.

📬 Contact Information

If you have any questions or concerns about our Return and Refund Policy, feel free to reach us at:
Email: contact@aoslen.shop
Our support team is always happy to assist you.

Note: Aoslen reserves the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Thank you for choosing Aoslen. We appreciate your trust in our products and are committed to providing you with excellent service.